Discount codes are added at payment, by entering your code in the "Discount or gift card" field. Some codes are only valid under certain conditions.

<h2 id="using-a-discount-code"><span style="font-size: 18px;">Using a discount code</span></h2><p>Discount codes are added at payment, by entering your code in the &quot;Discount or gift card&quot; field.</p><p>Some codes are only valid under certain conditions, so the code you have may not be valid for your cart. For example, some codes can only be used for carts above a minimum amount, others may only be valid for your 1st order, etc.</p><p>If the code you enter isn&apos;t valid for your order, an error message should tell you why.</p><h2 id="my-discount-code-is-invalid"><span style="font-size: 18px;">My discount code is invalid.</span></h2><p>You have a code, but you get the error &quot;<em>We couldn&apos;t find this code</em>&quot;? <a href="https://wedressfair.gorgias.help/en-US/contact">Contact us</a> if you think we&apos;ve made a mistake.</p>

Using a discount code

Gift cards are used the same way as discount codes: add them at checkout in the "Discount or gift card" field. Any remaining balance goes to your credit.

<h2 id="using-a-gift-card"><span style="font-size: 18px;">Using a gift card</span></h2><p>Gift cards are used the same way as discount codes: add them at checkout in the &quot;Discount or gift card&quot; field.</p><h2 id="will-i-lose-the-remaining-balance-on-my-gift-card-if-my-order-costs-less-than-the-gift-card-amount"><span style="font-size: 18px;">Will I lose the remaining balance on my gift card if my order costs less than the gift card amount?</span></h2><p>No, don&apos;t worry.</p><p>The remaining balance on your gift card will automatically be added to your credit, which you can use on your next orders. It will automatically be offered to you in the cart if the amount is over &#x20AC;0.</p><p>As Antoine de Lavoisier would say, <em>&quot;Nothing is lost, nothing is created, everything is transformed&quot;</em></p><h2 id="is-my-gift-card-invalid"><span style="font-size: 18px;">Is my gift card invalid?</span></h2><p>You have a gift card but get the error &quot;<em>We couldn&apos;t find this code</em>&quot;?</p><ul><li>If your code has 16 digits and comes with a PIN, it isn&apos;t a discount code but an Ethikpay card, which you use like a bank card on the payment page. <a href="https://wedressfair.gorgias.help/en-US/paying-with-an-ethikdo-ethikpay-or-illicado-card-855528">More info here</a></li><li>If you think it&apos;s a different problem, you can <a href="https://wedressfair.gorgias.help/en-US/contact">contact us</a>.</li></ul>

Using a gift card

You can check your credit balance in your profile. If it's over €0, it's automatically offered to you at checkout, provided you're logged in.

<h2 id="how-can-i-check-my-credit-balance"><span style="font-size: 18px;">How can I check my credit balance?</span></h2><p>You can check your credit balance by going to <a href="https://www.wedressfair.fr/en/profile?tab=cagnotte">your profile, &quot;My credit&quot; tab</a>.</p><h2 id="how-do-i-use-my-credit-for-my-order"><span style="font-size: 18px;">How do I use my credit for my order?</span></h2><p>If your credit balance is over &#x20AC;0, it will automatically be offered to you at checkout, provided <strong>you&apos;re logged in.</strong></p><p><img src="https://attachments.gorgias.help/JWjXVxG3azZxDvMq/hc/mJQz8758aK2adpn4/2024112115-08d476ed-89e2-444f-abec-d566f7de9348-69128c7d-5048-4853-add7-6214986d3332.png" style="width: 300px;" class="fr-fic fr-dib"></p><p>Then just click the link &quot;click here to use it&quot; to apply your credit to your cart.</p><p>If you&apos;re not logged in, you can do so by clicking &quot;Already have an account? log in here&quot; in the Contact section:</p><p><img src="https://attachments.gorgias.help/JWjXVxG3azZxDvMq/hc/mJQz8758aK2adpn4/2024112115-ecf9c6b9-c359-4f7d-b5f7-3206af4e819e-d0181bed-3ceb-4444-8c0e-67bdd8938429.png" style="width: 300px;" class="fr-fic fr-dib"></p><h2 id="will-i-lose-the-remaining-credit-if-my-order-costs-less-than-the-amount-available"><span style="font-size: 18px;">Will I lose the remaining credit if my order costs less than the amount available?</span></h2><p>No, don&apos;t worry.</p><p>Your remaining credit will stay available for your next order.</p>

Viewing and using your credit

Still need help? Our team is available to answer you Monday to Friday from 9:00 to 17:00.

Discounts, credit and gift cards

Using a discount code

Using a gift card

Viewing and using your credit