You have 30 days after receiving your items to try them on at home. Returns and exchanges are free: go to your account, click "Return or exchange", then download your label.

<p>You have <strong>30 days after receiving</strong> your items to try them on at home, at your own pace.</p><p>Just go to your account, click &quot;Return or exchange&quot;, then download your label. That&apos;s it.</p><h2 id="do-i-have-to-pay-for-returns"><span style="font-size: 18px;">Do I have to pay for returns?</span></h2><p>No. Returns are <strong>free</strong>: we refund you to your payment method as soon as your parcel has been processed, usually within 72 hours of it arriving at our warehouse. At busy times, this can take up to 10 days.</p><h2 id="wrong-size"><span style="font-size: 18px;">Wrong size?</span></h2><p>Ask for another size from your account: the exchange is <strong>free</strong>, return and new delivery included.</p><h2 id="i-live-abroad-is-the-return-free"><span style="font-size: 18px;">I live abroad, is the return free?</span></h2><p>Yes. Returns and exchanges are free everywhere we deliver.</p><h2 id="return-conditions"><span style="font-size: 18px;">Return conditions</span></h2><p>To return an item, a few conditions apply:</p><ul><li>You have 30 days after receiving an item to send it back to us.</li><li>Clothes must be unworn, unwashed, with their labels still on.</li><li>Shoe boxes <strong>must not be used as the shipping box.</strong> The shoe box must be intact.</li><li>Clothes must not have any <strong>pet hair</strong> on them. If they do, make sure we can&apos;t tell.</li></ul><h2 id="ive-read-the-conditions-&#xFE0F;-i-want-to-return-an-item"><span style="font-size: 18px;">I&apos;ve read the conditions &#x261D;&#xFE0F;, I want to return an item</span></h2><p>Just go to your order <a href="https://www.wedressfair.fr/en/profile?tab=commandes">in your account</a> and click &quot;Return or exchange&quot;.</p><p>You can select the item or items to return, and then get a return label. The return instructions are detailed on the label. Then just drop the parcel off at a post office.</p><h2 id="late-returns"><span style="font-size: 18px;">Late returns</span></h2><p>If your return is sent after the 30th day, as shown by the La Poste postmark, the refund will be made to your WeDressFair credit.</p><h2 id="can-i-return-an-item-in-store"><span style="font-size: 18px;">Can I return an item in store?</span></h2><p>You bought your item on the website but live near one of our shops? You can return it directly in store.</p><p>If you can avoid coming on a Saturday, we&apos;d really appreciate it &#x1F64F;.</p><h2 id="refund-penalties"><span style="font-size: 18px;">Refund penalties</span></h2><p>If the conditions above aren&apos;t met, we apply return penalties. In that case, we&apos;ll get in touch to let you know which penalties we&apos;ll apply, or that the return is refused if the item can&apos;t be put back on sale.</p>

Making a return

We issue the refund as soon as we process your return, usually within 72 hours of the parcel arriving at our warehouse. Gift cards and discounts are refunded as credit.

<h2 id="i-made-a-return-when-will-i-be-refunded"><span style="font-size: 18px;">I made a return, when will I be refunded?</span></h2><p>We issue the refund as soon as we process the return, usually within 72 hours of the parcel arriving at our warehouse. At certain times of year, we can fall behind on processing returns.</p><p>If you think your return parcel is lost, or if you haven&apos;t been refunded even though your return parcel has been marked as delivered for seven days, <a href="https://wedressfair.gorgias.help/en-US/contact">contact us</a>.</p><p>Once your return is processed, we send you an email to confirm the refund.</p><h2 id="i-paid-with-an-ethikdo-or-ethikpay-card-how-will-i-be-refunded"><span style="font-size: 18px;">I paid with an Ethi&apos;kdo or Ethikpay card, how will I be refunded?</span></h2><p>We&apos;ll refund you as credit. You can use this amount across the whole site or in store on your next orders, with no time limit. If you&apos;d like to be refunded to your Ethi&apos;kdo or Ethikpay card, we can send them a manual request: it takes a while to process, but it&apos;s always possible. In that case, <a href="https://wedressfair.gorgias.help/en-US/contact">contact us</a> to ask.</p><h2 id="i-paid-with-an-illicado-card-how-will-i-be-refunded"><span style="font-size: 18px;">I paid with an Illicado card, how will I be refunded?</span></h2><p>We&apos;ll refund you as credit. You can use this amount across the whole site or in store on your next orders, with no time limit.</p><h2 id="i-used-a-discount-at-checkout-will-i-get-it-back"><span style="font-size: 18px;">I used a discount at checkout, will I get it back?</span></h2><p>Yes, absolutely: amounts paid with gift cards or discounts will be refunded as credit.</p><h2 id="i-cant-find-any-trace-of-the-refund-in-my-bank-account"><span style="font-size: 18px;">I can&apos;t find any trace of the refund in my bank account</span></h2><p>Refunds usually show up a few days after we issue them. Sometimes, though, they take longer. If in doubt, you can <a href="https://wedressfair.gorgias.help/en-US/contact">contact us</a> and we&apos;ll give you the ARN number so you can trace the refund.</p>

Refunds

Go to your account, click "Return or exchange", and select "Too big" or "Too small" as the reason to be offered another size. Exchanges are free.

<p>To make an exchange, simply go to your account, click &quot;Return or exchange&quot;, and select &quot;Too big&quot; or &quot;Too small&quot; as the return reason to be offered a size exchange.</p><h2 id="do-exchanges-cost-anything"><span style="font-size: 18px;">Do exchanges cost anything?</span></h2><p>No, they&apos;re free: you have nothing to pay.</p>

Making an exchange

To return a gift, get in touch with the person who gave it to you: they have to make the return request from their customer account.

<p>Someone gave you a WeDressFair item but it&apos;s not right for you? To return it, you&apos;ll need to get in touch with the person who gave it to you, as they have to make the return request from their customer account.</p>

I received a gift, how do I return it?

Still need help? Our team is available to answer you Monday to Friday from 9:00 to 17:00.

Returns, exchanges and refunds

Making a return

Refunds

Making an exchange

I received a gift, how do I return it?