I received a faulty product / the wrong productUpdated 20 hours ago

If you received a faulty product or the wrong product, please make a return, selecting "Wrong item received" or "Faulty item" as the reason and describing the problem.

This way you can make a standard return and we'll refund you.

If you'd like to place a new order and need an early refund, feel free to contact us and send us the proof of postage for your return parcel: we may then be able to issue an early refund.

If, however, you'd like to keep the item despite the fault, contact us to get a compensation credit note.