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WeDressFair

<p>Having a problem with your delivery? Don&apos;t panic.</p><h2 id="your-parcel-hasnt-moved-for-at-least-7-days"><span style="font-size: 18px;">Your parcel hasn&apos;t moved for at least 7 days?</span></h2><p>Parcels sometimes get lost in transit. If you think your parcel is lost, contact us <a href="https://wedressfair.gorgias.help/en-US/contact">by clicking here</a>.</p><h2 id="you-never-received-your-parcel-but-its-marked-as-delivered"><span style="font-size: 18px;">You never received your parcel, but it&apos;s marked as delivered?</span></h2><p>Once you&apos;ve checked that your neighbours didn&apos;t take it in for you, contact us and send us:</p><ul><li>A sworn statement of non-receipt: you can use <a href="https://s3.amazonaws.com/helpscout.net/docs/assets/5eccd0a02c7d3a5ea54bbd45/attachments/6492ea065fc2fe6b6dc6064f/Modele-attestation-sur-honneur.pdf">this template</a></li><li>A copy of both sides of your ID card</li><li>Make a claim with Colissimo here: <a href="https://aide.laposte.fr/contact/colissimo">https://aide.laposte.fr/contact/colissimo</a></li></ul><p>&#x26A0;&#xFE0F; You must contact us within 15 days of the delivery date.</p>

Parcel lost or marked as delivered but never received? Here's what to do, and what to send us within 15 days of the delivery date.

Delivery problems

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Your parcel hasn't moved for at least 7 days?

You never received your parcel, but it's marked as delivered?

Delivery problemsUpdated 20 hours ago

Your parcel hasn't moved for at least 7 days?

You never received your parcel, but it's marked as delivered?